Frequently Asked Questions
Everything you need to know about your Reebok order and gear.
How can I track my Reebok order?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on the Reebok EU website.
What is the return policy for EU customers?
We offer a 60-day return period for all products purchased on our official website, provided they are in their original condition and packaging. Please note that personalized items are non-returnable.
Which payment methods do you accept?
We accept a variety of payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna (available in select EU regions).
How long does standard delivery take within Europe?
Standard shipping typically takes 2 to 5 business days depending on your location. You will see an estimated delivery date at checkout before you finalize your purchase.
Are Reebok shoes true to size?
Most Reebok footwear follows standard sizing, but fit can vary between performance and lifestyle models. We recommend checking the specific size guide on the product page for the most accurate measurements.
Can I exchange an item for a different size?
Currently, we do not offer direct exchanges. If you need a different size, please return the original item for a refund and place a new order for the correct size.